At Gentlehup, we are committed to delivering your order as quickly and smoothly as possible.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

We offer the following shipping options:

• Standard Shipping
  Delivery time: 7–15 business days
  Cost: $8.00

• Express Shipping
  Delivery time: 3–7 business days
  Cost: $15.00

• Free Shipping
  We offer free standard shipping on orders over $60 (after discounts).

Shipping Destinations

We currently ship to the United States and select international destinations.

Shipping times may vary depending on your location.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Please allow 1–3 business days for tracking information to update.

Delays

While we do our best to ensure timely delivery, delays may occur due to:

• High order volume

• Carrier delays

• Customs or international shipping issues

We appreciate your patience and understanding.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, please contact us immediately at:

support@gentlehup.com

Lost or Stolen Packages

Noirlyn is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.

If you experience an issue, we recommend contacting the shipping carrier directly.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: support@gentlehup.com

Phone: +1-5083833726

Thank you for shopping with Gentlehup.